Isle of Wight Holiday Cottage Guest Services
We want you to get as much pleasure from your Isle of Wight holiday home and this stunning island as we do. Make your Isle of Wight holiday cottage your home while you enjoy this wonderful island of beaches, good walking, wildlife, heritage, history and of course…dinosaurs!
We are contactable 24 hours a day via phone and email. We look forward to helping you plan your holiday, arrange ferries, advise on public transport and provide you with all the information you need to enjoy your holiday.
We offer a number of different payment methods – direct bank transfer & personal cheque if you book via our West Wight Cottages website plus the additional options of Visa, MasterCard & PayPal if you book via our online partners Visit Isle of Wight, Owners Direct / HomeAway, Holiday Lettings / TripAdvisor, Red Funnel Holidays and Airbnb. We require a deposit of £200 to secure your Isle of Wight holiday cottage and the balance of payment 8 weeks before your stay.
We will send you a welcome pack ahead of your arrival which includes directions, key access and lots of ideas of what to see and do during your stay.
We can book your ferry for you whether you are arriving at your Isle of Wight holiday cottage by car or on foot. Please ensure you book early for the school summer holidays, school half-terms and Christmas/New Year weeks. We offer discounted rates with:
- Wightlink – Lymington to Yarmouth (vehicle & foot passengers), Portsmouth to Fishbourne (vehicle & foot passengers), Portsmouth to Ryde (foot passengers only)
- Red Funnel – Southampton to East Cowes (vehicles only). Ask if you would like be upgraded to the Signature Lounge.
If you are arriving on foot we can also pre-book your tickets on HoverTravel (no discount on HoverTravel unfortunately).
On arrival your Isle of Wight holiday cottage will be all prepared with fresh linen, towels and a welcome pack (7 night+ stays only, contents vary per cottage and provided by our local village shops in Brighstone and Shorwell) waiting for you. We also have lots of information on what to see and do in the surrounding area. And of course your Isle of Wight holiday cottage will always be warm and cosy if you are visiting us in the early or latter parts of the year. Note not all of our cottages are open in winter.
If you are celebrating an event then let us know and we can make special arrangements to deliver flowers, chocolates etc to your Isle of Wight holiday cottage – whatever will make your stay more enjoyable.
We are happy to help if you have any problems or need help during your stay – we live on the Island so do not hesitate to contact ourselves or our housekeepers – contact details in your welcome pack.