Isle of Wight Holiday Cottage Guest Services
We appreciate you choosing our Isle of Wight holiday cottages for your 2021/2022 holiday and the trust you place in West Wight Cottages. We can’t wait to welcome you to our wonderful Island! You can rest assured we continue to offer free rebooking or refunds if your holiday is impacted due to UK Government Coronavirus lockdown or Tier restrictions – see Terms and Conditions 2021V2 so don’t hesitate to make a reservation.
We are contactable via phone and email. We can help you plan your holiday, arrange ferries and provide you with all the information you need to enjoy your holiday.
We ask that you pay by direct bank transfer if you book via our West Wight Cottages website. You have additional options of Visa, MasterCard & PayPal if you book via our online partners Visit Isle of Wight, Vrbo, TripAdvisor, and Red Funnel Holidays. We require a 25% deposit to secure your Isle of Wight holiday cottage – payment terms and cancellation policies are flexible for duration of Coronavirus (COVID-19) pandemic – Terms and Conditions 2021V2 and Terms and Conditions 2022.
We will send you a welcome pack ahead of your arrival which includes directions, key access and all the information you should need about your Isle of Wight holiday cottage. This includes the practical measures we’re taking to ensure your Isle of Wight holiday cottage is “COVID-19” secure and we will continue to do this even when England unlocks on 19th July. See GuestCharter_WWC.
Isle of Wight holiday cottage discounted ferry deals
We can book your ferry for you whether you are arriving at your Isle of Wight holiday cottage by car or on foot. Please ensure you book early for summer as sailings will be at capacity during the school summer holidays. We offer discounted rates with:
- Wightlink – Lymington to Yarmouth (vehicle & foot passengers), Portsmouth to Fishbourne (vehicle & foot passengers – look out for the newer environmentally ferry Victoria of Wight), Portsmouth to Ryde (foot passengers only)
- Red Funnel – Southampton to East Cowes (vehicles only). Ask if you would like priority boarding or to be upgraded to the Signature Lounge (at extra cost)
If you are arriving on foot we can also pre-book your tickets on HoverTravel.
Isle of Wight holiday cottage welcome in these difficult times
We have been working hard to ensure our Isle of Wight holiday cottages are “COVID-19” secure and have taken extra steps as recommended by The Professional Association of Self-Caterers. In advance of your arrival we will have thoroughly cleaned and disinfected the cottage. Our welcome hamper will contain sealed local Island produce (contents differ per cottage). In the cottages we have either removed or rotate any paper based information, books, games etc which could be handled by others. Hand sanitiser will be provided.
We will not greet you in person but we are here if you have any problems or need help during your stay. We live on the Island so do not hesitate to contact ourselves or our housekeepers – contact details in your welcome pack. We wear face masks and aim to keep a social distance of 2m if we need to visit you, even after 19th July 2021 when we expect the Government to remove any outstanding legal restrictions on social contact.